Case studies
Case study · Durban DMC · Tourplan179 properties into Tourplan in fourteen days. Every rate proven.
A boutique luxury DMC paying for two hundred hours a month of outsourced loading, and still behind. Here is what arrived, what went in and what the checks caught.
- 179
- properties in 14 days
- 256
- by 19 October
- 17,257
- of 17,269 figures matched
- 602
- questions, not guesses
The record, in place of testimonials
Anyone can collect a quote. These are the figures the first engagement left behind, read from the client's own book.
rate figures matched, contract against live book, at the 19 October read. The twelve that didn't are known and listed.
questions asked instead of guessed. The typical one was closed in under two and a half days.
loads stopped before they lowered or re-priced a live rate, until somebody said so.
special offers closed off at their end date, so none can quote a price nobody agreed.
stay-pay periods across 70 suppliers that weren't charging park levies on the free night. Corrected in one pass.
single rates the API accepted and silently discarded, caught only by reading the book back.
offers found in Tourplan with no contract on file. Bookable, and now a list to settle.
Figures are from one live engagement, a DMC in Durban, read from its records and quoted as recorded. They are not a market average, and your own numbers will differ.
Documents to take to your team
Case study: 179 properties in fourteen days
The Durban engagement, start to finish: what arrived, what went in, what the checks caught and what it asked of the team.
Get the PDFRateReady overview
How a contract goes from an inbox to a proven rate, where a person stays in the loop, and what the first month looks like.
Get the PDFContract loading readiness checklist
The house rules every book has and nobody wrote down, with space for your answers. Useful whether or not you work with me.
Get the PDFGet the PDF
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